Version 2.4 (major feature/minor bugfix release) available here
Tiquit is a simple, lightweight and customizable Help Desk user incident
tracking system composed in PHP with a MySQL/PostgreSQL backend. In the current release, the following features
are supported:
Secure Agent Logins
Dynamic User, Location, Agent, and Incident Type Management
Basic Email Notifications
Incident Search
Simple incident text search
Incident Date searches
Incident lookup page for users
Incident locking
User setup request form
Incident Report
User Report
Agent Report
Audit trail information for incidents
More sophisticated email notification
Graphical reports for incidents by agent, user, location, type, group,
and department
Information request form
File attachments
Ability to designate parent incidents, allowing group
resolution/closure
Session-based authentication
Visual cues indicating presence of attachments and diary entries
Searchable knowledgebase, with option to send topics to users
